Events Coordinator
JOB DESCRIPTION
• Manage event housing for clients utilizing housing services, including building the event reservation site, posting and managing room inventory, assisting with guest reservations, and conducting post-event reporting to the event planner
• Conduct annual training sessions for new housing software users of Plano hotel partners
• Responsible for the coordination, delivery, and setup of Visit Plano services items, such as brochure racks, welcome tables, gift baskets, and registration assistance materials
• Responsible for sending out RFP requests to potential vendors on behalf of clients for needs such as transportation, catering, and entertainment options.
• Delivers services of Visit Plano to assist meeting professionals, and state, national and local organizers with the planning and coordination of logistics related to their Plano meeting to maximize the number of customers serviced and positively impact customer satisfaction.
• Works closely with meeting planners and/or groups who have scheduled events in Plano to coordinate registration, housing services and other Visit Plano services available to the customers.
• Maintains all client files for all Visit Plano markets as they relate to the servicing.
• Collaborates with the sales team to make clients feel welcome; gathers, prepares, and distributes amenity baskets as needed for these clients.
• Collects rebate revenues from hotels when necessary and make sure they are credited to the correct account.
• Assists with the annual marketing plan by contributing ideas; aids in the implementation of department hospitality programs and other services related to fulfill the Visit Plano strategic mission.
• Develops effective relationships with stakeholders to maximize performance resulting in customer satisfaction while maximizing the number of business leads.
• Maintains account database in the Visit Plano Internet Destination Sales System.
• Coordinates both pre- and post-convention meetings with clients, hotels, Plano Centre and other hospitality partners.
• Represents the Visit Plano at industry meetings.
• Responsible for post meeting follow-up to include post-convention surveys, thank you letters, and TNET post-convention reports (PCR’s) and pick-up reports.
• Performs other duties as assigned.